If you’re not 100% satisfied, you can return your gear for free within 60 days of delivery. We’re unable to offer online exchanges at this time. We aim to process refunds as soon as possible, however the complete process can take up to 21 days.
To reimburse you fully, these conditions must be met:
|Please note that electronic products, underwear and face masks can only be returned if found to be defective. If the protective liner of underwear has been removed, the product can’t be returned or replaced for health protection reasons. Please note that full shipping costs, will not be included in the refund, unless the gear was faulty or defective when it arrived.|
|We can’t reimburse if your gear has been damaged due to negligence, misuse or wear and tear. We can’t refund if the gear wasn’t purchased in our Online Shop or in one of our official stores.|
|To make your return, just follow these simple steps:|
1. PRINT LABEL
Print your free return label by logging in or entering your order number and email address at the base of this page, and following the steps to generate the label.
To ensure that your refund is processed as quickly as possible, please select every item that you are returning.
Place the item(s) you’d like to return, along with this Delivery Summary, in the original package or a suitable alternative.
3. ATTACH LABEL
Attach the prepaid return label to the package, over or in place of the original delivery label.
Please note the tracking ID (long number) on this label if you wish to track the progress of your return.
If you have used the return label in the box, please take the package to your preferred drop-off location of the carrier mentioned on the return label.
If you have generated the return label from our website, please take the package to your preferred UPS drop-off point.
Request your proof of postage.
See below for more information on how to find your nearest drop-off location or arrange a pickup with carrier.
Once we have received and processed your package at our warehouse we will notify you and process your refund as soon as possible.
Please note that all returns are sent from Switzerland to the Netherlands weekly and it can take up to 10 business days for products to reach us.
|To find your nearest DHL Service Point, please click here.|
|IN STORE RETURNS|
|It is only possible to return items ordered online via the online returns process.
Any items purchased in a retail store may only be returned to the same store from where the item was purchased.